WHAT INFORMATION DO WE COLLECT ABOUT YOU?
Facts On File is strongly committed to protecting your
privacy and providing a safe online experience for all of our users while offering
the highest quality educational media to them. Because we gather certain types of
information about and from users so that we can fulfill your requests and better
serve your needs, we feel you should fully understand the terms and conditions surrounding
the collection and use of this information. This privacy statement discloses what
information we gather, how we use it, how to correct or change it, and what steps
we take to safeguard personal information provided to us both online and offline.
of Use, and contact us if you have any questions.
You can visit our website without giving us any personally identifiable information.
So that we can provide our users with the most efficient, enhanced, and personalized
service, we request information about you in certain circumstances, and also collect
certain information automatically. We also use contact lists and other information
we may obtain from third parties. For the convenience of our customers and to better
serve you, a customer account includes all the collected personal information we
may have, but you can update or correct your contact information or change your
preferences about receiving offers and information from us at any time.
WHAT DO WE DO WITH COLLECTED INFORMATION?
Information Users Volunteer
We collect personally identifiable information such as names, mailing addresses,
and/or email addresses when you place an order (see the section below for more
information on orders), or through optional, voluntary registration at our website.
Website visitors may register to receive email updates, offers, catalogs or promotions.
Registration may also be requested in connection with certain surveys. Registration
can be accomplished by submitting your email address, name, address, phone number
and institution. Our registration form will indicate what information is required
and what information (if any) is optional. This information will be collected during
registration on our site or in connection with specific activities (for example,
when placing an order).
If you wish to place an order online, you must either establish a credit card account
with us or go through a purchase order approval process. In addition to the customary
information needed to fill your order (full name, address, ship-to name and address),
orders necessitate collection of additional personal information, such as your credit
card number and credit card expiration date, or your purchase order number.
Information Collected Automatically
We also may collect your IP address, browser type, access times and referring website
address. This helps facilitate your online experience at our website. In addition,
We use information you provide to fulfill your requests and improve our products.
HOW DO WE SHARE PERSONAL INFORMATION?
We use personal information so that we may display or send custom, personalized
content to our website visitors and to send newsletters, mail, emails, features,
promotional material, surveys and other updates, information or offers to our users.
A user may, at any time, opt out of receiving such information. We also use collected
information to evaluate and administer our products and services, fulfill customer
requests, respond to any problems that may arise (such as delivery issues, difficulties
in navigating our site or accessing certain features), as well as to gauge user trends
to determine what products and services are most popular with users.
Of course, we use personal information to allow you to make product purchases at
our website. Rest assured that we and our technical and fulfillment agents and consultants
follow careful procedures to safeguard credit card data in connection with your
Personal information is available to Facts On File and its technical and fulfillment
agents and consultants who make this site and our products and services available
to you. We share your personal information with third parties only with your prior
Facts On File and Its Agents
Facts On File may access any personal information you provide for internal marketing
purposes, including sending you notice of new publications, services or products
we offer likely to be of interest, and filling orders. To facilitate orders, Facts On File
will cache your order information, and create an authorization with
a merchant account (i.e., your credit card company) if you use a credit card to
make a purchase. There are many companies who may be required to assist Facts On File
in making its products and website available to you. Web host firms and technical
and database consultants may have access to personally identifiable information
in the course of making our products and services available. All companies working
for Facts On File must comply with our information collection, use and disclosure
policies, and are not permitted to sell your information to third parties or to
use it except as authorized by us and you, or as permitted or required by law.
Credit Card Companies
As in any transaction, your credit card company will receive relevant information
about the item(s) purchased, your name, and your billing address. Facts On File
will not otherwise provide any personal data to your credit card company.
We reserve the right to use or disclose any information without notice or consent
as needed to satisfy any law, regulation or legal request; to conduct investigations
of consumer complaints or possible breaches of law; to protect the integrity of
our site and our property; to protect the safety of our visitors or others; to fulfill
your requests; or to cooperate in any legal investigation.
Your Web browser offers so-called “cookies” which, if you allow their use, store
small amounts of data on your computer when you visit a website. Cookies do not
contain any personally identifiable information about you and therefore cannot be
used to identify you personally. Cookies assist us in tracking which of our features
you like best. Cookies also enable us to customize our content according to your
preferences. You have the ability to accept or decline cookies by modifying your
browser and our websites are viewable even if you disable the cookie function on
your browser. However, if you disable cookies, some features or offerings will not
be available to you. For example, disabling cookies will prevent you from making
purchases since our website shopping cart is cookie-based.
HOW CAN YOU CONTROL YOUR PERSONAL INFORMATION?
We believe that choice in how and when you are contacted is key to customer satisfaction,
so we offer several ways for you to update your contact information or change your
- If you are a registered user at our website, you will be able to log in and update
or change your contact or account information.
- You may unsubscribe to any of our online email updates by following the unsubscribe
instructions in the body of any message.
- You may write to us and update your contact information or ask that we not share
your personal contact information with third parties at: Facts On File, c/o
Privacy Coordinator, 132 West 31st Street 17th Floor New York, NY 10001. In those instances,
we will retain your information in a “do not promote” file in our database.
- You may also contact us at firstname.lastname@example.org.
We will take commercially reasonable steps to implement your opt-out requests promptly,
but you may still receive promotional information from us by mail for up to 60 days
due to printing and mailing schedules, and up to 10 days for email.
SECURITY OF YOUR PERSONAL INFORMATION
We use Secure Sockets Layer (SSL) technology to encrypt important information, such
as your credit card data, in an effort to prevent unauthorized access during transmission
of your orders over the Internet. We incorporate standard industry practices internally
and with our service providers suitable to the degree of sensitivity of the information
involved to maintain the security of your personal information and to avoid its
disclosure except as described in this policy.
Your personal information will also be protected by the password you created when
you registered at our website. The confidentiality of any password is yours to protect.
You may change it anytime by following the instructions on the website. Although
we use our best efforts to assure that your data remains secure when maintained
by us, security during Internet transmissions cannot be assured. Facts On File
employees are made aware of its privacy practices through periodic communications
and training. We limit access to personal data only to those Facts On File employees
or agents with a specific need to access or retrieve this information. We store
data on multiple service systems, in controlled, secure environments. To maintain
the highest level of security, we conduct internal reviews of our security measures
on a regular basis.
Facts On File may offer links to or from websites it controls to other sites
within the Facts On File family as well as to sites operated by third parties.
We offer links to third party sites so that you can conveniently visit our partners
or locate other content likely to be of interest. We are not responsible for the
content, practices or policies of sites operated by third parties and urge you to
inquire about them before providing any personally identifiable information.
CHANGES IN CORPORATE STRUCTURE
In developing our business, we might sell certain assets, or the company, or parts
of it, may be sold, merged or otherwise transferred. In such transactions, user
information, whether personally identifiable or otherwise, may be one of the transferred
VISITORS AND SUBSCRIBERS OUTSIDE THE UNITED STATES
Our websites and the servers that make these sites available worldwide are located
in the United States. All matters relating to these sites are governed by the laws
of the State of New York in the United States. Any information you provide in registering
or ordering at our website will be transferred to the United States. By visiting
our sites and submitting information you authorize this transfer, processing and
and to comply with a changing environment. We recommend that you check the policy
when you visit our site to be sure you are aware of and understand our current policy.
If we make material changes to this policy or in how we will use or collect your
personally identifiable information, we will prominently post such changes prior
to implementing the change. We will not make material changes in how we handle previously
collected personal information that have retroactive effect unless legally required
to do so, and we will email registered website visitors information on material
changes to this policy.
email us at email@example.com. Please include the URL of the Web
site and/or name of the publication involved in your request.
Or you can contact us by mail at:
Films On Demand
132 West 31st Street
New York, NY 10001
Or you can fax us at: 609-671-0266, Attn: Privacy Coordinator
Updated: May 19, 2006