Handling a Complainer

Seven Dimensions

Being surrounded by complainers is hard, but as Peter Quarry points out, there are ways to handle them. You can acknowledge what they’re saying, showing empathy and putting forward positive solutions. If they persist, and especially if you work with them, it is best to ignore them, since what they really seek is attention. When you don’t react, there’s no payoff.

Surviving an Unreliable Colleague

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Behavioral expert Peter Quarry knows what unreliability in a colleague can be like. He suggests first explaining to them why their behavior causes problems. If this fails, you can try appealing to their personal brand and their desire to look good by getting them to make promises in front of others. Praise them and thank them if they deliver, or hold them to account – all in front of others.

Managing Your own Anger

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Being angry can become a self-destructive habit, causing anxiety and high blood pressure. Psychology expert Peter Quarry says that a healthier way to manage anger is to realize that it is a form of energy. This energy is much better funneled into creative projects, planning to do something happy with colleagues or family, or accomplishing personal goals.

Overcoming Low Self-Esteem

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Low self-esteem is a state of mind caused by many factors, and it can affect productivity and careers negatively. Psychology expert Peter Quarry believes that triggers for low self-esteem can be avoided by identifying the things you do well each day, building a self-esteem file for collecting evidence of your accomplishments, and updating this file regularly with new successes.

A Guide to Whistleblowing

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Blowing the whistle on unethical or illegal practices is a tough decision to make. Your values and integrity may be compromised by what you’ve seen. You may be fearing the consequences. Psychology expert Peter Quarry recommends asking yourself five specific questions, ascertaining degree and frequency of behaviors, their impact and what, if anything, is already being done. If the answers trouble you, seek independent advice before determining a path forward.

What to do if Stressed

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The pressure on us all to achieve results can cause us to feel stressed and overwhelmed. Psychology expert Peter Quarry suggests calming your brain through a simple, effective slow breathing technique; using the “now or later” approach to prioritizing what must be done (and feeling more in control); and focusing on completing tasks one at a time rather than wasting time shifting gears and continuously multi-tasking.

ADAPT to change

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ADAPT to Change is designed to help learners confronted with challenging changes to use a positive attitude and strategy to adapt and thrive. Once this video is completed you will have learned to ADAPT to help make difficulties easier to manage. In this video, psychologist Eve Ash showed that practicing skills of adaptation is a better way for managing reactions to change. You will have learned to accept what you cannot control, and define the problem by examining the facts. This helps you to adjust to the situation so you can plan a pathway forward with the facts you’ve assembled. Then you can thrive in creative ways and help others to do so as well.

SWOT – Boost your Profile

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SWOT Boost your Profile is designed to help you with your public profile and career trajectory by applying SWOT thinking to yourself. Eve Ash discusses how to utilize your strengths, weaknesses, opportunities and threats to improve your career and life options. Once this video is completed you will have learned how you can determine your strengths and weaknesses in relation to each other, seek opportunities and look out for threats (which are sometimes disguised opportunities).

BUILD Relationships

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BUILD Relationships provides a clear process, BUILD, for establishing positive relationships for a successful sale, a collaborative team or a productive business. Building relationships is at the heart of everything we do, according to psychologist Eve Ash. There is more pleasure and value to be found in relationships that are built from the ground up. Once this video is completed you will have learned to implement the BUILD formula – begin with establishing rapport with the other person, understand what’s important to them, initiate engaging communication, listen with an open mind and discover new qualities – in them and in yourself.

IDEA to REALITY

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IDEA to Reality is designed to help learners develop realistic plans for their ideas, and move through steps to successfully make the idea a reality. Turning ideas into reality can be challenging. That’s where IDEA comes in: Identifying, Designing, Executing and Assessing your concept. Once this video is completed you will have learned that a good idea has a better chance of succeeding when it follows the IDEA formula. Eve Ash explains the process for converting inspiration into reality. It requires being objective, diligent, patient, seeking input from others, smooth implementation, constant testing and readiness to begin the process once again if necessary. The best IDEAs are a result of continuous improvement.

Ask Behavioral Interview Questions

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Ask Behavioral Interview Questions is a video to develop skills for asking behavioral questions to find out how a candidate copes in particular situations. The interviewer explores how the candidate dealt with problems in the past as a guide to how they’ll handle challenges in the new job. The Ask Behavioral Interview Questions video provides four key behavioral questions that should be asked. You will learn to use behavioral interview questions to determine a candidate’s ability to cope with challenges, stress, new experiences and resolve disagreements.

Avoid a Project Manager’s Nightmare

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Avoid a Project Manager's Nightmare is a video that explores how a project manager is entrusted with numerous responsibilities including delivering the job on time and within budget. Behavioral expert Peter Quarry offers useful suggestions and simple strategies to ensure the project does not become a nightmare. Avoid a Project Manager's Nightmare is a video with suggestions and strategies for managing yourself, your project and your people. These guiding principles will ensure your project starts and ends productively.

Be Assertive with your Boss

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Be Assertive with Your Boss is a video that will help anyone develop assertive skills to handle a situation when your boss asks you for more, and you are already overloaded and feel you can't say no. Psychology expert Peter Quarry recommends that you can say no without damaging your relationship. Be Assertive with Your Boss explores the problem of not being honest with your manager about being overloaded. It will help learners develop skills to speak up and discuss concerns with your boss. Peter Quarry offers useful tips for how to say no to your boss without guilt, how to manage your boundaries and how to offer alternatives or negotiate.

Build Trust and Credibility

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Build Trust and Credibility is a video designed to help people build their trust and credibility – the jewels of increasing value in these opinionated, conflicted times. They are best demonstrated by a person’s expertise, consistency, reliability and ethical behaviors. Build Trust and Credibility is a video in which psychology expert Peter Quarry provides the elements necessary for building trust and credibility: knowing what you’re talking about, consistency of words and actions, civility and respect to others and accountability.

Motivate Through Storytelling

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Motivate through Storytelling is a video to help you liven up your presentations and team using truthful storytelling techniques – they are more memorable than lots of dry facts. Motivate through Storytelling is a video in which psychology expert Peter Quarry explains how important storytelling is to our survival and motivation. You will learn strategies to sell, influence, engage and inspire others with real and relevant stories.

Overcome a Writing Block

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Overcome a Writing Block is a video addressiing a common problem of “writer’s block”. For many of us, it’s fear of staring at a blank page and wondering what to say. In this video, behavioral expert Peter Quarry explains how to overcome a writing block. Overcome a Writing Block is a video, in which you will learn to start by dumping words and ideas on a page, as a mindmap or like a lump of clay, and you can begin to shape it however you like. You will learn that gradually your writing momentum will build and you will discover an exciting opportunity to unlock thoughts and expressions you never realized you had within you.

Overcome Insomnia

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Overcome Insomnia is a video that will help the estimated 30% of people who have trouble with how well or how much they are sleeping. While everyone’s sleep hours differ, we all need sufficient deep and rapid eye movement (REM) sleep to be physically, emotionally and mentally healthy. Overcome Insomnia is a video that will help learners to manage and reduce insomnia by learning to quieten your mind and stress levels. Yoga is a proven technique for reducing stress, but any daily exercise helps. You will learn the importance of avoiding stimulants and making your bedroom a place of rest, not work or screens.

Present Online with Impact

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Present Online with Impact is an essential skill given the increasing number of virtual meetings. In this video, behavioral expert Peter Quarry shows you how to ensure your presentation is delivered with impact. Present Online with Impact is a short but effective video in which you will learn valuable strategies to improve how you come across online. You will learn to start strong with with way you present yourself, to be succinct in words and visuals, to build audience engagement, control the discussion and work to a timeline.

Respect Privacy and Confidentiality

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Respect Privacy and Confidentiality - a video covering key issues so eveyone at work learns to observe, protect and respect privacy and confidentiality. There is a great deal at stake when privacy or confidentiality are breached, namely loss of trust, committing an offence or destroying reputations. Respect Privacy and Confidentiality is a video in which behavioral expert Peter Quarry explains how to respect privacy and confidentiality.The message is straightforward: respect yours and others’ right to protecting sensitive, personal or proprietary information.

Stop 4 Time Wasters

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Stop 4 Time Wasters is a video that helps us recognize our own time wasting behaviors mistakes. We all feel overloaded on occasion, but this doesn’t mean we can’t be more efficient in our use of time. This video helsps learners identify strategies to overcome their time wasting habits. Stop 4 Time Wasters is a useful video for anyone feeling stressed and overloaded and wanting to use their time more effectively. Find out whether you are a procrastinator, an equalizer, a meeting zombie and/or a socializer. Discover your own individual poor habits, because then you can start to fix them.